People expect customer service 24/7, every day of the year. It’s an on-demand client. As a business, WordPress live chat plugins help us do that at scale.
Using live chat tools for your WordPress site, you can help visitors get answers to questions immediately. This is particularly helpful in two specific cases:
When you’re in a competitive space and want a dynamic edge for closing customers
When you have a customer base that expects answers quickly and you want to be customer-centric
So it’s good for both sales and customer support.
Additionally, if you use chatbots (available in many of the below tools), you can automate a lot of your customer service, or at least the generic responses to commonly asked questions.
You can also do some pretty cool lead scoring with chatbots that allows you to invest in web personalization – but I digress.
There are tons of live chat tools out there, so this list will narrow them down, specifically focusing on WordPress tools (and giving you the best options to choose from).
The 9 Best WordPress Live Chat Plugins in 2020
- HubSpot Live Chat
- Acquire Live Chat
- Tidio Live Chat
- Wise Chat
- Facebook Chat for WordPress
- Live Chat by Formilla
- Pure Chat
IFlyChat is a highly useful chat plugin for social networking websites, online communities, forums, blogs, dating websites, etc.
This WordPress live chat plugin is quite interesting because it allows group chats as well as individual chats, including the ability for users to chat with each other in private mode hiding their identity. It also supports group chat if you subscribe to its premium version. Chat is based on cloud servers.
Website admins can moderate chat to control spamming activities in chat sessions. You can also delete chat messages and moderate users if they don’t follow the rules and regulations set by you. This plugin allows you to shared files and makes video calls to customers. It supports SSL based websites.
You can communicate with customers in different languages, as the plugin supports translation features. It also works nicely with WordPress multisite. So, use this plugin to communicate with customers in real-time, but also to allow engagement among your users to add a social component to your WordPress site.
HubSpot, a company that builds and sells software for marketing, sales, and customer service, offers a free live chat tool. This is part of their WordPress plugin, which you can easily install and start using for free on your site.
The WordPress plugin also includes features like forms, popups, and kickback emails, so it’s a good starter package for those looking to build up their site’s lead generation capabilities.
Everything pipes back into HubSpot’s CRM as well, so you have good data on your user behavior and lead capture activities.
HubSpot’s platform also has chatbot capabilities, so you can automate and scale your customer support and lead capture.
Acquire is one of the best WordPress live chat plugins, especially for all types of businesses. Irrespective of whether you are a startup or established enterprise, this WordPress live chat plugin is all you need to engage with customers.
It comes with a wide array of integrations with other tools like Salesforce, Microsoft CRM, Infusionsoft, Zoho, Freshservice, etc. It aids in providing one of the modern ways to engage with customers by enhancing your digital marketing experience using this WordPress live chat plugin.
The thing that I like the most about Acquire is, it allows you to connect with the website visitors, qualify leads, and support customers, all of this in real-life.
It also consists of a live chat widget that lets you automate work, connect with video, voice, and co-browse, aid customers self serve, and target chats to specific segments.
Last but not least, this handy WordPress live chat plugin helps you to instantly communicate using screen-share, video chat, chatbots, and much more.
Tidio Live Chat is an outstanding plugin for all WordPress website users.
With its help, you can add a virtual chatbot to your website and help customers to get an instant answer to their questions. After you install the plugin, it starts tracking your visitors’ behavior as well as giving you the ability to chat in real-time. It supports 183 languages with 21 pre-translated language packs.
What I really like about this plugin is the user experience. For one, it’s wildly easy to set up on the business side. Second, it looks great and has smooth functionality for visitors.
5. Wise Chat
Wise Chat is another cool live chat plugin that allows users to chat amongst each other and to build social engagement on your site.
The plugin is available in free and premium versions. You can use either the free or premium version as per your needs.
Its installation process is simple and straightforward. It comes with 3 nice themes, which allows you to make adjustments in the chat style.
The plugin is responsive to mobile devices & and has a mobile-ready interface. it offers unlimited chat channels including private ones. It allows anonymous users to participate in the chat. Based on your specific needs, you can restrict the number of users participating in the chat.
Flood Control feature allows you to combat spamming activities. It supports localization and has 24 ready-to-use sounds for notification delivery. The plugin allows you to moderate chat and back up chat messages easily.
Subscribe to its premium version if you want to utilize its additional features. Premium subscription allows you to search for users from the list, edit messages, and use the plugin on WordPress Multisite.
LiveChat Inc is probably one of the most popular live chat tools out there.
It’s simple to set up and use, though it also has an impressive feature set that rivals chatbot automation and conversational marketing platforms like Drift and Intercom
You can have single chat sessions but also hold open multiple chats, switching easily among conversations from their nice user interface.
Though LiveChat as a company isn’t exclusive to WordPress, their plugin is fantastic and is designed to work with any WordPress Site Builder – Elementor Page Builder, Page Builder by SiteOrigin, WordPress Page Builder, etc. Additionally, it works with any theme you want or any template you want.
Finally, it has great integrations. You can integrate with your email marketing software, your CRM, your help desk – basically any other piece of marketing or sales software you use.
The Facebook Live Chat plugin for WordPress allows you to transfer Facebook chat features to your WordPress website. You can also opt for the Facebook chatbot option to respond to common queries and save your customer support team some time.
Facebook chat will allow its users to interact with the brand in real-time, get immediate answers to generic questions, and make transactions quickly. The plugin also allows you to customize the color of the chat session.
It also allows you to control user-profiles and comes with a little button. Users can like your Facebook posts and navigate to the site to make transactions.
This plugin is available in free and premium versions. The free version of the plugin allows you to set up a chat window on one web site for only one user. You can have 30 chats per month while using the free version of the plugin.
If you want to handle a large volume of users, subscribe to its premium version. Paid plans allow you to access dedicated mobile apps for iOS and Android so that you can respond to users directly from your phone.
With its help, you can easily monitor visitors in real-time, chat with multiple customers, and collect contact information smoothly.
This plugin helps to prioritize your chats and generate more leads/sales. You can create ready-made answers and can start a conversation with your potential client.
9. Pure Chat
Pure Chat could be a useful plugin for all WordPress website owners. It comes with a super friendly user interface. It allows you to customize your chat with an infinite range of colors, animations, and custom images.
Active chat triggers enable you to start a conversation with visitors automatically and target them based on the pages viewed or the amount of time spent on them.
It allows users to choose from several contact options: chat, email, phone, Twitter, etc. You can also automate answers and build out response templates to improve the response speed.
Customers want and expect live chat nowadays, and if you do it right, live chat tools can help you close more leads, sell more deals, and maintain fantastic relationships with your current customers. Talk about aligning sales, services, and marketing – live chat does it all.
Nowadays there are many live chat tools available, and luckily for WordPress users, many of them have special WordPress plugins that make it wildly easy to integrate with your site and your current tech stack
This list contains 9 of those but there are many others out there. Let me know in the comments if I missed any critical entry on this list.
Author bio: Marie Thomas is a Senior WordPress plugin developer with 5+ years of experience. Currently, she is associated with WordSuccor – WordPress web development company in the USA. She loves to keep abreast of the latest technologies and tools in the corporate market. A passionate blogger, Marie believes in sharing knowledge gained through experience. Follow her on Twitter and Facebook.